FREQUENTLY ASKED QUESTIONS
Q:How do I add one to my existing jewelry?
A:There are a couple of ways!
1) Shop our Clasp Converters and easily add a Freedom Clasp to your favorite pieces without having to possess jewelry-making skills or having to involve a jeweler. A Freedom Clasp converter has a lobster claw on one end of it, which easily attaches to your existing jewelry; then attach the clasp from your jewelry onto the other end of the converter. Converters are convenient because they can be moved from one piece of jewelry to another, you can use them to stack multiple chains together and they work with chain extenders.
2) You can also have your local jeweler or jewelry store do it for you! You can purchase the Freedom Clasp HERE and then bring it to your jeweler or they can order from us via our wholesale program.
3) If you are a jewelry-maker, beader, or jeweler (or if you're confident in your ability to install it yourself) you can purchase the Freedom Clasp and add it to your existing jewelry with needle nose pliers. *Note: two sets of needle-nose pliers are recommended and you will need new o-rings to properly install it yourself. Heavy gauge o-rings are recommended for this method (o-rings are typically welded when installed by a jeweler).
Q:How do they work and what makes them different?
A:The Freedom Clasp™ is a mechanical clasp offering "magnetic assistance". The magnet simply guides the clasp together to make it easy to put on. Once engaged, the clasp stays secure due to the inter-locking design, which prevents it from disengaging until the wearer decides to remove it. To remove while worn on a necklace, simply twist each side of the clasp in the opposite direction. To remove while worn on a bracelet, apply tension to the bracelet and insert your fingernail into the groove on either side of the clasp, apply pressure and the clasp will disengage.
Q:Are they available in different metals?
A:Yes, they're offered in: Zinc, Stainless Steel, Sterling Silver, 10, 14 & 18 karat yellow, white or rose gold, Yellow PVD Plated, 14k Vermeil & Platinum. Click HERE to shop Clasps.
Q:Are they available in different styles and sizes?
A:Yes, visit Our Claps to see our complete line of clasps. We offer a variety of different styles to compliment most bracelets and necklaces.
Q:Do you offer Wholesale Pricing?
A:Yes, visit our Wholesale site to request member access to our wholesale online store. A number of our clasps are also available at: Stuller
Q:What is the turnaround time for delivery?
A:Most items are always in stock and ship same or next business day after order is placed.
Q:Do you offer quantity order discounts?
A:Yes, for manufacturers of jewelry, discounts are available depending on the quantity ordered. Call or email for details at 843-632-5277 or on our Contact Us page.
Q:Will the Yellow PVD plating wear off over time?
A:Generally, no. We use the strongest plating available and under normal wear, the plating should remain its true color.
Q:Are they stamped to indicate metal?
A:Yes, our gold, sterling and platinum clasps will be stamped to indicate which metal they are made from. Our stainless and PVD clasps are not stamped.
Q:Can they be worn with a pacemaker?
A:We have individuals with pacemakers wearing our clasps. However, out of an abundance of caution, please consult with your doctor and/or the manufacturer of the particular pacemaker.
Q:What type of magnet is used in The Freedom Clasp™?
A:We use only epoxy coated neodymium rare N52 earth magnets. By weight, they are the strongest magnets in the world.
Q:Will the magnet strength wane with time?
A:As a practical matter, not at all. Neodymium magnets are permanent magnets. They lose less than 1% holding power over 100 years. Neodymium magnets are also anti-rust.
PRIVACY POLICY
Freedom Clasp™ recognizes the importance of your personal information. We do not share collected personal information with third party companies.
When you register an account or complete a transaction through our website, we collect personal information such as your name, email address, phone number, address, billing information and other similar information. You may also provide us with certain Personal Information of other people (e.g., the purchase of gift cards, or if you are sending a gift to someone else).
The use of personal information is to support delivery of our products, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities.
Freedom Clasp™ may use your email address or phone number to send you notices. If you correspond with Freedom Clasp™ by email, we may retain the content of your email messages, your email address and our responses. You may opt-out of receiving email or text messages from Freedom Clasp™ at any time by clicking 'Unsubscribe' in our marketing emails of replying 'STOP' to text messages.
RETURN POLICY
If you are not satisfied with your order, we will gladly accept items for a refund. Full refunds are not guaranteed and are subject to our review. For a full refund to be granted, the item(s) must be returned in new, unworn condition within 30 days. Once the return is received, please allow 14 business days for the return to be reviewed and processed. From the date a return is processed, it may take up to 10 business days for a credit to appear on a bank statement.
